Terms & Conditions
Effective date: July 9, 2024
Last Updated: November 13, 2025
These Terms and Conditions (hereinafter the “Terms”) govern your access to and use of Verve Movement Inc.’s (“Verve Movement”, “we”, “us”, or “our”), Services, website (www.vervemove.com), and Third‑Party Providers used to deliver bookings, clinical programs, payments, and communications. By creating an account, booking Services, subscribing to communications, enrolling in digital programs, or receiving Services from Verve Movement you accept these Terms.
Definitions
“Verve Movement Inc.” referred to as “We,” means the business operating as Verve Movement; Verve Move; Verve; and includes our owners, operators, contractors, employees, and affiliates.
“Client” or “You” means any individual who accesses the website, registers for Services, books appointments, subscribes to communications, or receives Services from Verve Movement.
“Services” means clinical, therapeutic, educational, and wellness services offered by Verve Movement. This includes, but is not limited to:
Registered Massage Therapy
Physiotherapy
Registered Acupuncture
Registered Kinesiology
Other regulated health professions
Related unregulated practices and
Modalities delivered by qualified practitioners.
“Third‑Party Providers” means platforms and services used by Verve Movement, including but not limited to, Jane Software Inc. (“Jane”) (bookings, records, payments), Mailchimp (email marketing), and any replacement or additional vendors.
Integrated Agreement and Consent Framework
These Terms together with any intake forms, consents, or digital submissions completed via Jane or other approved platforms (such as Google Forms for events), constitute a unified agreement between you and Verve Movement.
The intake form captures treatment-specific consents and personal health information, while these Terms govern broader service delivery, privacy practices, and operational policies.
From time to time, Verve Movement may use alternate platforms such as Google Forms to collect consent, registration details, for special events, treatment days, or promotional offerings.
These submissions are considered part of your onboarding and consent process and are governed by the same Terms and Conditions as intake forms submitted via Jane.
By submitting a Google Form or participating in an event, you acknowledge and agree that your submission is subject to Verve Movement’s Terms and Conditions and Privacy Policy, and that both documents apply to your care and participation.
Use of Website, Accounts, and Bookings
Eligibility: Verve Movement provides Services to individuals of all ages. Clients under the age of 16 may consent to treatment and the collection of personal health information if they are deemed capable by the treating practitioner. Where a minor is not capable, consent must be provided by a parent or legal guardian. Verve Movement may request guardian involvement or additional documentation to confirm consent, particularly for online bookings or digital program enrollment.
If you are booking Services on behalf of a minor, you represent that you are the parent or legal guardian or have obtained appropriate consent in accordance with applicable law.
Account Information: You agree to provide true, accurate, current, and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for activity under your account.
Acceptable Use: Do not use the website, Third‑Party Providers, or communications to harass, defraud, infringe rights, or engage in unlawful conduct.
Payment, Credit Card on File, and Billing
Credit Card on File Policy: Verve Movement requires Clients to securely store a credit card on file through Jane. This helps protect practitioner time, streamline billing for Services not covered by direct billing or insurance, and enhance privacy and security because Jane uses encrypted, PCI‑compliant technology to store payment information. Verve Movement does not have direct access to full card details.
Authorized Charges: Your card will be charged only in accordance with our cancellation/missed appointment policy (below) or when payment is due for Services rendered. You will receive a receipt and may ask questions or update payment information at any time.
Payment Authorization: By providing payment information you authorize Verve Movement, directly or via Jane, to process payments for Services rendered and, where applicable, to submit claims to your extended health benefits provider. You are responsible for any unpaid balances, fees, or charges associated with your account.
Billing Disputes: Notify Verve Movement of any billing dispute promptly and in any event within 30 days of the receipt date so we can investigate and respond.
Cancellation and Missed Appointment Policy
24‑Hour Notice: Verve Movement requires at least 24 hours’ notice to cancel or reschedule an appointment.
Cancellation Fee: Clients who provide less than 24 hours’ notice or miss their appointment will be charged a cancellation fee equal to the full amount of the booked appointment to the card on file.
Repeated Misses: Repeated missed appointments may affect your ability to book future sessions and may lead to restricted booking privileges.
Exceptions: Verve Movement may consider exceptions for emergencies or extraordinary circumstances at its discretion; exceptions do not create a precedent.
User Code of Conduct
Respectful Behaviour: Treat staff, practitioners, other Clients, and premises with respect. Abusive, discriminatory, harassing, or violent behaviour will not be tolerated.
Health and Safety: Provide truthful information about health history, symptoms, pregnancy status, health status, medications, allergies, and any information relevant to safe care.
Privacy and Recording: Do not photograph, record, or distribute images or recordings of sessions without prior written consent from the practitioner and Verve Movement.
Facility Rules: Follow posted rules while on premises, including hygiene, privacy, and equipment‑use guidelines.
Consequences: Violation of these Terms may lead to suspension or termination of Services, or refusal of treatment.
Third‑Party Providers, Marketing, and Clinical Platforms
Roles: Verve Movement uses Third‑Party Providers (including Jane, and Mailchimp) to deliver bookings, payments, newsletters, home exercise programs, messaging, and related Services. These providers process personal information on Verve Movement’s behalf to perform those functions.
Data Shared: By opting into communications or clinical programs you consent to the sharing of required contact and clinical data. Typical data shared: Mailchimp — email for newsletters; Jane — Client records, appointment management, billing and secure payment processing.
Cross‑Border Transfers and Security: Third‑Party Providers may store or process data outside Canada. Verve Movement requires reasonable security measures and contractual protections, but cannot guarantee absolute security. By using our Services you consent to such transfers.
Limitations of Control and Liability: Verve Movement does not control Third‑Party Providers’ independent practices. To the fullest extent permitted by law, Verve Movement is not liable for the performance, security, privacy, or other acts of third‑party providers; claims about a third‑party service should be directed to that provider.
Consent and Opt‑Out: Verve Movement uses Mailchimp to manage and deliver newsletters and promotional communications. If you subscribe to our mailing list, your name and email address will be processed by Mailchimp on our behalf. You do not interact directly with Mailchimp, but you may unsubscribe from communications at any time using the links provided in each email or by contacting us directly.
Links to Third‑Party Policies: Use of Third‑Party Providers is subject to their terms and privacy policies; review those policies for details on their practices.
Third-Party Content and Links: Verve Movement may reference or link to third-party websites, platforms, or content to support service delivery, communications, or client engagement. These Third-Party Providers are not controlled by Verve Movement, and we are not responsible for the accuracy, availability, functionality, or security of their content or platforms. Use of Third-Party Providers is at your own risk and subject to their own terms and privacy policies. Verve Movement does not endorse or guarantee any third-party content or practices.
Changes to Third‑Party Providers
Provider Changes: Verve Movement may add, replace, or discontinue Third‑Party Providers from time to time to support bookings, payments, communications, clinical care, or other business functions. Changes may include substituting providers, adding new services, or discontinuing integrations.
Notice: If a change materially affects how your personal health information is collected, used, disclosed, or stored, Verve Movement will update these Terms and our Privacy Policy on www.vervemove.com and, where reasonably practicable, notify affected Clients by email. The update will include an effective date. Continued use of services after the effective date constitutes acceptance.
Opt-Out and Choice: Verve Movement may introduce new digital features or Third-Party Providers to enhance care delivery. Where such changes involve access to personal health information, Verve Movement will notify Clients in advance and ensure compliance with applicable privacy laws.
Clients may choose not to use certain digital features; however, opting out of a feature does not prevent Verve Movement from implementing operational changes or engaging new Third-Party Providers. In some cases, declining a feature may limit access to functionalities. Verve Movement does not offer individual opt-outs from core operational service providers. In-person care will continue where feasible.
Consent Refresh: For material changes that introduce new processing activities or cross‑border transfers not previously covered, Verve Movement will seek refreshed consent where required by applicable law before sharing new categories of information with the new provider.
Transitional Protections: During any provider transition, Verve Movement will take reasonable steps to secure transfer or deletion of Client data, require the incoming provider to meet security and confidentiality standards, and minimize interruption to Client care.
Records: Verve Movement will maintain records of Client consents where applicable, as well as documentation of material provider changes. For core operational service providers—such as platforms or vendors essential to care delivery—individual opt-outs or consents will not be offered. Verve Movement will require contractual assurances from such third parties concerning data protection, privacy compliance, and secure handling of personal health information.
Privacy and Client Records
Compliance: Verve Movement collects, stores, and processes personal health information in accordance with applicable privacy laws, including Ontario’s Personal Health Information Protection Act. Our Privacy Policy explains how we collect, use, disclose, and protect your information and is incorporated into these Terms.
Jane Software Inc. Records: Jane Software Inc. (hereinafter “Jane”) is Verve Movement’s practice management platform. It stores and manages Client profiles, intake forms, appointment history, treatment notes, billing records, and encrypted payment information. Jane also facilitates secure card-on-file storage, direct billing submissions, and appointment reminders. While Verve Movement controls the data, Jane processes it on our behalf using encrypted, PCI-compliant infrastructure and privacy safeguards. By using Jane, you consent to their collection and storage under their terms. Verve Movement selects vendors for security but does not accept responsibility for independent vendor practices.
Access Requests: You may request access to your records or corrections in accordance with applicable law and our Privacy Policy.
Intellectual Property
Ownership: All content on www.vervemove.com and associated social media accounts including text, graphics, logos, images, photos, designs, software, and other materials, and all rights therein, are owned or licensed by Verve Movement and protected by Canadian and international intellectual property laws.
Limited License: You are granted a limited, non‑exclusive, non‑transferable, revocable license to access and use the website and its content for personal, non‑commercial purposes related to booking and receiving Services. No right to reproduce, distribute, modify, create derivative works, or commercially exploit content is granted without prior written consent.
User Content: By submitting feedback, reviews, messages, or other content you grant Verve Movement a perpetual, irrevocable, royalty‑free license to use, reproduce, adapt, and distribute such content for business purposes. You represent that you have the rights to submit such content.
Trademarks: “Verve Movement” and its associated logos are proprietary identifiers used in connection with our Services. Unauthorized use, reproduction, or imitation is strictly prohibited. Verve Movement reserves all rights associated with these marks, including protection under Canadian common law and potential future registration as trademarks.
Limitation of Liability and Disclaimer
No Indirect Damages: To the fullest extent permitted by law, Verve Movement and its affiliates shall not be liable for indirect, incidental, special, punitive, or consequential damages, including lost profits, emotional distress, or loss of business opportunities arising from or related to the website, Third‑Party Providers, bookings, or Services.
Aggregate Liability Cap: Where liability cannot be excluded, Verve Movement’s total aggregate liability for direct damages arising out of these Terms will not exceed the total amount you paid Verve Movement for the specific Services giving rise to the claim in the 12 months preceding the event.
No Warranty: Services and information are provided “as is” and “as available.” Verve Movement disclaims all warranties to the maximum extent permitted by law.
Professional Advice: Information on the website or given during sessions does not replace medical or other professional advice. You remain responsible for seeking appropriate medical care.
Termination and Suspension
Termination and Suspension: Verve Movement may suspend or terminate your access to Services, Third-Party Providers, or the website if you breach these Terms, engage in abusive, unlawful, or unsafe conduct, or otherwise impair the safe operation of our clinic or digital platforms.
Notice and Process: Where practicable, Verve Movement will provide written notice of suspension or termination and the reason for the decision. You may contact us to request clarification or appeal the decision. Appeals will be reviewed internally and responded to within a reasonable timeframe.
Access to Records: Upon termination, you may request access to your clinical records or billing history in accordance with applicable law and our Privacy Policy. Verve Movement will provide access or copies where required by law, subject to verification and any outstanding obligations.
Refunds: Termination of Services does not automatically entitle you to a refund. Verve Movement does not issue refunds for Services already rendered or for prepaid Services unless required by law. In exceptional circumstances, and at Verve Movement’s sole discretion, partial refunds may be considered for prepaid Services not yet delivered, in accordance with applicable law and clinic policy.
Effect of Termination: Termination does not relieve you of accrued obligations, including payment obligations. Verve Movement may pursue available legal remedies. Provisions that by their nature survive termination (including Payment Authorization, Limitation of Liability, Intellectual Property, Governing Law, and Dispute Resolution) will remain in effect.
Cookies and Tracking Technologies
Use of Cookies: We and Third‑Party Providers use cookies, web beacons, and similar technologies on www.vervemove.com to support site functionality, analyze traffic, remember preferences, and deliver marketing content.
Consent and Cookie Banners: Where required by law, we use a cookie banner or consent mechanism to inform users and obtain consent for non-essential cookies (such as analytics or marketing). You may accept or reject optional cookies through the banner or adjust your preferences at any time.
Browser-Based Controls: You can also manage cookies through your browser settings. Most browsers allow you to block or delete cookies, or to receive a warning before a cookie is stored. Please note that disabling certain cookies may affect site functionality.
Third‑Party Trackers: Third parties may place cookies or use tracking technologies. when you interact with our site or communications. Their use is governed by their own privacy policies, and we encourage you to review them.
Miscellaneous
Governing Law: These Terms are governed by the laws of the Province of Ontario and the laws of Canada applicable therein.
Jurisdiction: Except where prohibited by law, you agree that disputes arising from or related to these Terms will be subject to the exclusive jurisdiction of the courts in Ottawa, Ontario.
Dispute Resolution: Parties will, where reasonable, attempt to resolve disputes through direct communication, then mediation before commencing formal legal proceedings.
Severability: If any provision is held invalid or unenforceable, the remaining provisions remain in force.
Assignment: Verve Movement may assign or subcontract its rights and obligations. You may not assign your rights without prior written consent.
Entire Agreement: These Terms, together with our Privacy Policy, intake forms, and any service‑specific agreements, constitute the entire agreement between you and Verve Movement.
Changes: Verve Movement may update these Terms. Material changes will be posted on the website with an effective date and, where reasonably practicable, communicated by email. Continued use after posting constitutes acceptance.
Contact: For questions about these Terms, billing, cancellations, privacy, third‑party providers, or to opt out please contact:
Verve Movement
Email: reception@vervemove.com
Phone: 705-690-6732
By booking, subscribing, enrolling, or receiving Services you acknowledge that you have read, understood, and agree to these Terms and Conditions.