FAQs
Verve Movement is a multidisciplinary health and wellness practice dedicated to helping you feel your best. We integrate therapies such as Registered Massage Therapy, Acupuncture, Physiotherapy, Kinesiology, Fascia Stretch Therapy, Shockwave Therapy, and more to support your unique goals — from pain management to performance optimization
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What is Verve Movement?
I’m new — where should I start?
Most new clients begin with an initial assessment in the service area that best matches their needs. During your first visit, your practitioner will assess your movement, discuss your goals, and create a personalized plan. Not sure which service you need? Reach out to us and we’ll help you book a consultation with a practitioner who can recommend the best option.
Do I need a referral?
No referral is required to book any service at Verve Movement. However, some insurance plans may require one for reimbursement.
What should I bring to my first appointment?
Comfortable - athletic clothing you can move in
Any relevant medical history or imaging reports
How long is the first session?
Initial assessments typically run longer than follow‑up sessions to allow time for evaluation, treatment, and planning. This may range from 60-90 minutes.
Is parking available?
Verve Movement is located at 341 Richmond Rd, 2nd Floor, Suite B2, Ottawa, with nearby parking options available.
Do you have stairs?
Yes, we are located on the second floor and are only accessible via stairs.
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For New Clients
How do I book a follow‑up appointment?
Returning clients can easily book online through our Jane booking system or via reception by phone at 343-542-2111 or email us at reception@vervemove,com .
Can I switch practitioners or services?
Absolutely. Many clients benefit from a multidisciplinary approach. You’re welcome to explore different services or practitioners based on your evolving goals.
How often should I come in?
Your practitioner will recommend a treatment frequency based on your goals, your plan, and how your body responds over time. Some clients come weekly, others bi‑weekly, others monthly, and some on an as‑needed basis.
Booking consistently — and booking ahead — helps ensure you can secure appointments with your preferred practitioner for your preferred service. It also supports steady progress by keeping your care regular and aligned with your long‑term goals, whether you're focused on recovery, maintenance, or performance.
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For Returning Clients
What Makes Verve Movement Different?
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What is your approach to wellness?
We take a holistic, integrated approach that blends movement, recovery, and performance. Our goal is to help you become the most energized, resilient version of yourself — whether you're managing pain, building strength, or optimizing performance.
Do you customize treatment plans?
Every session is tailored to your body, goals, and lifestyle. No cookie‑cutter treatments — just one-on-one, personalized care.
What services does Verve Movement provide?
We offer a wide range of integrated therapies, including:
Registered Massage Therapy (RMT)
Acupuncture
Cupping
Graston Technique
Shockwave Therapy
Fascia Stretch Therapy (FST) - covered under extended health benefits
Physiotherapy
Shockwave Therapy
Kinesiology & Exercise Rehabilitation
Performance & Mobility Training
Fascia Stretch Therapy (FST)
Acupuncture
Craniosacral therapy (CST)
Cupping
Gua Sha
Chiropractic Care
Shockwave Therapy
Acupuncture
What conditions do you treat?
Common concerns include:
Back, neck, and shoulder pain
Sports injuries
Joint pain
Posture issues
Headaches
Sciatica
Mobility limitations
Concussions
Chronic pain conditions
Do you offer performance or athletic training?
Yes — our Kinesiology and movement‑based services support athletic performance, strength, conditioning, and injury prevention.
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Services We Offer
Jane
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FST Packages Policy
What is Jane?
Jane is an online booking and practice‑management platform used by many health and wellness practitioners, including physiotherapists, massage therapists, acupuncturists, chiropractors, counsellors, naturopaths, and more.
Does Jane work on both iPhone and Android?
Yes — Jane works on any device with a modern browser, including iPhones, Android phones, tablets, Macs, and PCs.
What can I do in the Jane mobile app?
You can:
Book and manage appointments
Fill out intake forms
Update your contact information
View and download receipts
Access your schedule and reminders
Secure messaging with your practitioner
We highly recommend downloading the Jane mobile app so you can stay organized, track your visits, and get quick access to your treatment history.
Are your services covered by insurance?
Many of our services — including RMT, Physiotherapy, Acupuncture, Chiropractic Care, and Kinesiology — are covered by extended health benefits. Coverage varies by provider, so we recommend checking your plan.
Do you offer direct billing?
We currently offer direct billing exclusively for Blue Cross. If you are covered under Blue Cross, we can submit your claim on your behalf. All other clients will receive a receipt to submit to their insurance provider for reimbursement.
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Insurance & Payments
What is your cancellation, rescheduling, and no‑show policy?
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What is Verve Movement’s cancellation policy?
Your appointment time is reserved just for you. To keep things fair for all clients and ensure our practitioners can offer high‑quality care, we follow a 24‑hour cancellation policy.
How much notice do I need to give?
We require at least 24 hours’ notice to cancel or reschedule an appointment.
What happens if I cancel late or reschedule within 24 hours?
Late cancellations or rescheduling with less than 24 hours’ notice will result in a full appointment fee, charged to the card on file.
What if I miss my appointment?
A missed appointment (no‑show) will also be charged the full appointment fee.
What if I have an emergency?
We understand that emergencies happen. Exceptions may be made at our discretion, but they do not set a precedent for future appointments.
What if I repeatedly cancel late or miss appointments?
Multiple late cancellations, late rescheduling, or no‑shows may result in limited booking privileges.
How do I cancel or reschedule?
Please use one of Verve Movement’s official communication channels:
Jane (can only cancel or reschedule on Jane if earlier than 24 hours)
Reception phone: 343-542-2111
Reception email: reception@vervemove.com
We cannot process cancellations through social media, practitioner personal numbers, or other unofficial channels.
Where are you located?
341 Richmond Rd, 2nd Floor, Suite B2, Ottawa, ON K2A 0E7
How do I contact you?
Email: reception@vervemove.com
Call or Text: 343-542-2111
Booking online: vervemovement.janeapp.com
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Location & Contact
Communication & Booking Policy
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How should I book, reschedule, or cancel an appointment?
All appointment management must be done through Verve Movement’s official communication channels:
Jane (preferred)
Reception phone number
Reception email
These channels are monitored by our administrative team and ensure your request is received, documented, and processed correctly.
Can I message Verve Movement on Instagram or other social media to book or cancel?
No.
Social media platforms (Instagram, Facebook, TikTok, etc.) are not monitored for scheduling and are not secure for sharing personal information.
Messages sent through social media may not be seen and will not be processed.
Please use the Jane App or contact reception directly.
Can I text or call my practitioner directly to book or cancel?
No — practitioners cannot manage scheduling through personal phone numbers.
For privacy, safety, and consistency, all appointment changes must go through:
Jane
Reception phone
Reception email
This ensures your appointment is properly logged and prevents missed or unprocessed cancellations.
Why can’t I text my practitioner anymore?
Verve Movement is transitioning to a unified clinic communication system (VOIP).
During this transition, some practitioners may still be using temporary or personal numbers, but this is being phased out.
Once the new system is active, all communication will occur exclusively through Verve Movement’s official channels.
Is email a secure way to send personal health information (PHI)?
No.
Standard email is not encrypted and should not be used to send PHI.
For anything involving your health, symptoms, or treatment, please use the Jane Secure Messaging feature, which is secure and PHIPA‑compliant.
Can I send PHI through text message?
No.
SMS/text messaging is not secure and should not be used for any health‑related information.
Can reception help me with scheduling?
Yes.
Reception can assist with:
booking
rescheduling
cancellations
administrative questions
Reception staff can see limited information (name, contact info, appointment type), but cannot access clinical notes.
Can I book online myself?
Yes — and we encourage it.
You can book, reschedule, or cancel directly through Jane at any time.
Does Verve Movement send newsletters?
Yes.
We use Mailchimp to send:
newsletters
clinic updates
educational content
promotions
These emails never contain PHI, and you can unsubscribe at any time.
What is included in an FST package?
FST packages include a set number of Fascial Stretch Therapy sessions provided by Verve Movement’s Stretch Practitioners (unregulated practitioners). These sessions are wellness‑based and not eligible for insurance receipts.
How do I purchase a package?
Packages can be purchased directly through Jane or at the clinic. Payment is required in full at the time of purchase.
Do packages expire?
Yes.
5‑Pack: Expires 6 months from the date of purchase.
10‑Pack: Expires 12 months from the date of purchase.
Unused sessions expire automatically.
Are packages refundable?
No. All FST package sales are final and non‑refundable.
Can I transfer or share my package?
No. Packages are non‑transferable and may only be used by the person who purchased them.
Can I use my package for other services?
No. Packages can only be used for Fascial Stretch Therapy sessions with unregulated practitioners.
What happens if I cancel late or miss an appointment/reschedule late?
All package sessions follow Verve Movement’s cancellation policy.
Late cancellations, including late rescheduling and no‑shows result in the session being deducted from your package.
Does Verve Movement guarantee appointment availability?
We do our best to accommodate your preferred times, but practitioner availability is not guaranteed. We recommend booking ahead to secure your preferred schedule.
Will the price of my package change?
Package pricing may change over time, but once purchased, your package price is locked in for its full duration.